How a wealthy family business transformed global payments into global opportunities.
Use Case
How a wealthy family business transformed global payments into global opportunities.
The Problem
Her family business had built their success across continents.
Yet the very thing that should have been seamless was causing her the most frustration, her family office’s payments.
Her bankers were supposed to be trusted allies. Instead, the constant turnover of relationship managers left her explaining the same requirements repeatedly. Advice came late, if at all. Fees appeared hidden between the lines, only noticed once they had already eaten into returns. What should have been a relationship of stability and partnership had turned into a cycle of inefficiency and disappointment.
Still, tradition mattered. Traditional banking brands were part of her family’s legacy, and she wanted to keep those relationships intact. But in professional circles, she began hearing about new, highly compliant non-bank providers with flawless reputations who combined innovation, efficiency with reliability.
The idea appealed but only if she could find a partner who valued discretion and could combine her need for control with high-touch service across Asian markets.
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The Solution
With APA, she discovered a model that was innovative yet familiar, transparent, efficient and global.
That’s when she turned to APA, instead of complexity, she was offered personalised solutions with clarity and security. Instead of rotating names on her account, she was introduced to a dedicated Relationship Manager who stayed with her from the first call to the final settlement.
• APA set up a Virtual IBAN Multi-Currency Account in her own name, allowing her to send or receive funds directly whether paying European vendors or settling a lawyer’s trust account.
• One Transparent Fee replaced the patchwork of charges she had grown used to, and every settlement was executed within T+1 days
The Results
For the first time in years, her family office felt in control.
Payments became effortless, predictable and transparent. But what mattered most was trust. She finally had a partner who not only understood the technicalities of global payments and FX decisions but who could anticipate her needs and deliver solutions tailored to her family office’s unique structure.
